FAQs

What are the shipping times for your products?

We take 1-2 days to process your order then 1-3 weeks to deliver it to you. (International Shipping)

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us via email Click here to contact our customer service

Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: Click here to contact our customer service and we will send you a similar replacement item as quickly as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email: Click here to contact our customer service

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link